Client Support Channels
A 60–Minute Ticket Response Guarantee
Every single assistance request you send to us will be replied to within maximum 60 min. If for any reason whatsoever your ticket or email requires further assistance from an administrator, we will without delay forward it and leave a note to let you know that your matter is being worked on. If you take advantage of our Managed Services package, any of the server management tasks included there will be performed at a time of your preference.
A Top–Class Help Desk Service
We’ll be available to you 24x7x365 to answer any queries that you may have connected with our Web Site Control Panel or any of the apps that we have installed on your behalf on the dedicated web hosting server. If you also require help tackling server management tasks, you can check out our Managed Services package, which includes data backup hard disk drive storage space, weekly OS updates, server monitoring and rebooting services, as well as problem troubleshooting and installation services
An Easy–to–Navigate Help Area
Every dedicated server includes our cost–free Web Site Control Panel, which offers an in–depth knowledge base and a set of step–by–step video tutorials. Whenever you require assistance working with the Web Site Control Panel, just push the Videos or Help buttons in the top right corner.