A 99.9% Server Uptime
We’ve built our hosting platform using stable hardware components and strongly tweaked software. Our sysadmins have installed a tweaked version of Security–Enhanced Linux on all our servers in order to guarantee utmost safety and stability. We have installed a number of denial–of–service prevention mechanisms along with highly efficient firewall software to make sure our internal network is invincible and safe.
Our hosting packages offer a 99.9% server uptime guarantee. And no matter which datacenter you opt for, our uptime guarantee stays the same.
A 99.9% Network Uptime
Along with our cloud hosting platform, we have also set up our very own internal network in each one of our datacenters. Everything is based on enterprise–level hardware components built by Juniper. In addition, on each router, we’ve configured a firewall with an elaborate set of rules as a way to sift out all fishy requests.
In this way, in all our data center facilities – in our US data center, in our UK data center, in our FI data center, in our Eastern Europe data center and in our AU data center, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid for all hosting services in every datacenter.
A 30–Day Money–Back Guarantee
Just like with every other service, if it’s your cash on the line, you can’t feel truly secure. That is the reason why, with all our cloud hosting plans we offer a 30–day money–back guarantee. In the event that you don’t feel happy with our web hosting service or in case you wish to get a bit more robust hosting solution, such as a VPS servers or even a dedicated servers – you will get a full refund, without any hidden costs or return charges.
24/7 Technical Support
We’ve diligently handpicked each single member of our 24x7 support department so that we can provide the very best technical support service you can get. Each one of our tech support engineers has many years of experience working with web hosting accounts behind his back, hence they know very well what they are doing. Besides, they are available to you 24x7 – you can touch base with them at any time and they will respond back to you as quickly as possible.
Their average support ticket response time is well under twenty minutes, whilst with other web hosting vendors you need to wait for days. Moreover, we offer you a 1–hour response time guarantee. No matter what happens, your enquiries will be answered in under 60 minutes.