Though this is not the keyaspect to help you recognize a trustworthy hosting provider from a bad one or a reseller from an actual supplier, the option to call and talk with a live person is a sign that you are not dealing with a one-person company and that you'll be able to reach somebody whenever you're in need of assistance. The phone support for hosting services may range from general to professional, which means that the issues that can be resolved with a phone call vary based on the specific service provider. In most cases, these issues are more basic and include billing or first level tech issues as more difficult tasks usually require a support ticket where both you and the sysadmins can follow what's going on with a particular issue. Still, having the option to phone call your provider will save you a lot of time and efforts for the multitude of tiny problems which may eventually appear at the time you manage your website hosting account.

Phone Support in Hosting

If you choose to get one of our hosting, you will be able to speak with our customer support crew over the telephone for 14 hours per day. We can help you select the ideal package for your websites because we think that it's better to discuss these matters with a live person. In case you already have an account, we can help you with all of your sales/billing questions and / or general matters, even with some tech matters which don't require too much time or escalation to a system administrator because it'll be better to open a ticket for time-consuming issues in order to have the entire communication in one place. We now have telephone numbers in the US, the United Kingdom and Australia, so you can call the one you prefer and speak with our agents.

Phone Support in Semi-dedicated Servers

Any time you want additional info for the semi-dedicated servers that we provide, you're able to call any of the three support lines we have around the globe - in the U.S.A., Great Britain and Australia. By doing this, you will be able to check ahead of time whether our solutions are appropriate for your sites. If you're already our client and you own a semi-dedicated account, you are able to get in touch with us on the phone for 14 hours daily about any billing or general queries. For entirely tech problems you'll be able to use our ticketing system to communicate with our tech support since someproblems simply need more time to be resolved, but we can help you on the phone with lots of minor tech issues as well, saving you the time and efforts.