One-Hour Response Guarantee in Hosting
With a hosting from us, you can just forget about waiting around for hours and hours, or even one whole day, to obtain a response to a customer support ticket or an email. No matter when you touch base with us, we’ll lend you a helping hand within 60 minutes max with any sales and technical queries you may have. In fact, our actual reaction time rarely surpasses 20 to 30 minutes. As we are on duty 24-7, you will always receive assistance in a well-timed manner and we understand just how vital this is in the online world. As soon as you contact us, we’ll respond to your inquiries. In case you face any technical issue, we will rectify it instead of you, or we will give you all the necessary information if there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Servers
Since we know exactly how vital it is to obtain well-timed support, we guarantee that you won’t ever have to wait around for more than one hour to receive a response to any trouble ticket that you send from your semi-dedicated server CP. Actually, you will seldom need to wait around for more than twenty-thirty minutes and this is valid for any issue no matter what its nature is – general, technical or billing. On top of that, our customer and tech support team will be at your service 24x7x365, which means that even in case you open a ticket during official holidays, you’ll invariably receive a blazing-fast response, which will contain the answer to a question, the solution to a predicament or the information necessary to solve an issue yourself – in case there is something that you have to do on your end. With us, you’ll never need to spend a whole day hanging around waiting for an answer like you would with plenty of other companies.