One-Hour Response Guarantee

1 Hour Response Time Guarantee - what does that mean and in what way does it boost user experience?

In case you have a website, a problem could always appear and it does not necessarily need to be related to the hosting service itself. For example, something may go wrong when you bring a web app up to date or some vital content could be modified or deleted incidentally. No matter what the essence of the problem might be, you will need to touch base with the customer service team and ask them to recover a backup or to assist you in troubleshooting the problem that you’re confronting. How quickly they’ll do that will determine the interval of time that your websites will be unavailable. For given sites such as community web portals or web shops, an elongated outage too often equals lost visitors and cash. This is why, it’s exceptionally important to use the services of a hosting company that provides not only a very good help desk support service, but also a quick one.

One-Hour Response Guarantee in Hosting

With a hosting from us, you can just forget about waiting around for hours and hours, or even one whole day, to obtain a response to a customer support ticket or an email. No matter when you touch base with us, we’ll lend you a helping hand within 60 minutes max with any sales and technical queries you may have. In fact, our actual reaction time rarely surpasses 20 to 30 minutes. As we are on duty 24-7, you will always receive assistance in a well-timed manner and we understand just how vital this is in the online world. As soon as you contact us, we’ll respond to your inquiries. In case you face any technical issue, we will rectify it instead of you, or we will give you all the necessary information if there is something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Servers

Since we know exactly how vital it is to obtain well-timed support, we guarantee that you won’t ever have to wait around for more than one hour to receive a response to any trouble ticket that you send from your semi-dedicated server CP. Actually, you will seldom need to wait around for more than twenty-thirty minutes and this is valid for any issue no matter what its nature is – general, technical or billing. On top of that, our customer and tech support team will be at your service 24x7x365, which means that even in case you open a ticket during official holidays, you’ll invariably receive a blazing-fast response, which will contain the answer to a question, the solution to a predicament or the information necessary to solve an issue yourself – in case there is something that you have to do on your end. With us, you’ll never need to spend a whole day hanging around waiting for an answer like you would with plenty of other companies.