If your website hosting supplier provides live chat support, you will be able to talk with an agent live and learn useful information or get an issue resolved in a timely manner. The basic advantage of using chat compared to calling to talk to a live person is that you'll need only a computer with access to the world wide web, therefore you will not pay any charges in the event that you are in another state or country. In addition, it will be much simpler to copy and paste data for instance domains, usernames or error messages in other words details which are sometimes difficult to provide to the other party on the phone. The real-time chat is also a much quicker approach to contact the website hosting service provider's support team in comparison to using a ticketing system. Last, but not least, in case some issue needs some more time to be dealt with, you'll be able to do something different while you wait for assistance on the live chat, so that you will not lose time - something that is not possible in case you're on the phone.

Live Chat Support in Hosting

Along with the telephone and ticket support, we offer live chat support as well. You will be able to contact us every day, which includes holidays and weekends, and we can give you more info about the hosting that we provide if you are not among our customers yet, or about general and billing questions if you already have a user profile. Though for solely tech issues you will have to open a ticket to our tech support team, because such issues require additional time to be resolved, you may still contact us through our live chat for some technical information. For instance, we're able to help you set up an e-mail address in your email client or troubleshoot a number of issues, saving you considerable amount of time. Even if our telephone lines are already off for the day, you can talk to a live person.

Live Chat Support in Semi-dedicated Servers

When you use the live chat support service that we supply with all of our semi-dedicated servers, you can find the answers for any questions you may have or get lots of problems resolved right away. Our chat service is accessible each and every day, which means that you'll be able to contact a representative even on holidays and weekends. In the event that you are unsure which plan is better for your sites or if our advanced cloud hosting platform matches some system requirements, you may come on the live chat before you purchase anything. If you are an existing customer, you can obtain more info about billing issues, account settings along with various common tech problems you may encounter, for instance in case you are unable to install an email account in a client on your computer. Our live chat will save you considerable time no matter where you are or when you contact us.