In case you’ve bought a web hosting package and you have some questions regarding a specific feature/function, or in case you’ve faced a certain challenge and you require assistance, you should be able to touch base with the respective technical support team. All hosting providers use a ticketing system no matter if they offer other means of contacting them along with it or not, because of the fact that the most efficient way to handle a problem most often is to send a ticket. This kind of correspondence makes the responses sent by both sides simple to follow and enables the tech support engineers to escalate the issue in the event that, for example, a server admin should intervene. Usually, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which suggests that you will have to use at least 2 different accounts to contact the customer support staff and to actually administer the hosting space. Incessantly switching between the accounts may sometimes be a headache, not to mention the fact that it takes quite a lot of time for the majority of hosting providers to answer the ticket requests themselves.

Integrated Ticketing System in Hosting

Our hosting come bundled with an integrated trouble ticket system, which is part of our custom-created Hepsia Control Panel. In stark contrast with other comparable tools, Hepsia permits you to manage everything associated with the web hosting service itself in the exact same place – payments, website files, e-mails, tickets, etc., avoiding the need to sign in and out of different interfaces. In the event that you have any pre-sales or technical questions or any difficulties, you can submit a ticket with a few clicks without having to sign out of your Control Panel. In the meantime, you may pick a category and our system will present you with a number of educative articles, which will provide you with additional info and which may help you solve any specific issue even before you actually submit a ticket. We guarantee a support ticket response time of no more than sixty minutes, even if it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Servers

The Hepsia Control Panel, which is included with all our semi-dedicated servers, was designed with one aim in mind – that you should be able to manage everything related to your account in one place and the support tickets make no exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you’ve got an inquiry or run into a predicament, you can get in touch with our client service staff representatives instantaneously without needing to go through an entirely different admin console. You can browse your web files or check various settings within your account while posting a new ticket or reading the reply to an older one. If you have heaps of tickets and you wish to track down a given one, you can resort to the clever search box, which is available in the Help section. We’ll make sure you get a reply in less than one hour irrespective of the nature of your enquiry or issue.