The accessibility to the customer and tech support that a hosting company provides will tell you a lot for the services which they provide too. In case you can use only emails and / or tickets, you have almost certainly found some reseller and not the web hosting supplier. When this is the case, you may have to wait for a couple of days in order to have a problem resolved since the reseller may not be checking their communication on a regular basis or they may have to contact the true hosting company for additional assistance. If the supplier offers you different ways of communication with short response time that are available anytime, they're almost certainly the top provider, not a reseller. Which means that you will get prompt assistance and top quality support as they will have instant access to the servers where your account will be created. Regardless of the problem - sales or technical, it's always better to be able to contact your hosting company right away through your favourite way of communication.

24/7 Customer Support in Hosting

The customer and technical support services for our hosting packages are round-the-clock, so you can forget all about waiting for several days so as to receive assistance. In case you are not our client yet, you can call us, chat with a consultant or send an e-mail message. If you already have an account, you can open a support ticket on top of the other three methods of communication. You are able to choose the most appropriate way to contact us based on what your location is or what kind of hardware you use. We are able to help you for almost any hosting-related question that you may have or problem that you could experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you may open a ticket, but even then the maximum response time will never exceed 1 hour.

24/7 Customer Support in Semi-dedicated Servers

All semi-dedicated servers that we provide feature 24/7 customer and tech support, which means that no matter what issue you have, you'll be able to contact us and we'll assist you straight away. Our guaranteed reply time for each e-mail message or ticket that you open through your Hepsia web hosting Control Panel is only 1 hour; usually the reply time rarely exceeds 20 minutes. We also have phone support with a couple of local numbers internationally as well as a live chat, which means that you'll be able to get in touch with us and find more details about our solutions even if you don't have an account yet. We're able to help you with any question or an issue you may have - payment methods, plan specs, e-mail configuration, website hosting account settings, etc. If you employ our services, you will never experience an issue where you should wait for a few days to get an issue resolved like you may need to do with a lot of other service providers.

24/7 Customer Support in VPS Servers

In case you have a Virtual Private Server from us, you'll be able to contact us 24/7 for any kind of server-related issue or forany issues and questions about the pre-installed software the server comes equipped with. If you haven't obtained your VPS server plan yet, you will be able to find out more about our solutions by giving us a call or through our live chat service. For more tech problems, you should send an email or open a trouble ticket from your billing Control Panel and you'll receive support within less than an hour no matter the time of the day, even on weekends and holidays. The typical response time usually doesn't exceed 30 minutes. In case you need assistance for third-party software, you're able to use the Managed Services upgrade which you can add to each VPS plan and our administrators will help you with any installation or troubleshooting issue you may have encountered.

24/7 Customer Support in Dedicated Servers

All the dedicated server packages that we offer come with 24/7 support via several means of communication and with a 1-hour maximum answer time warranty. In case you want to learn more about the packages or you have various billing or general questions, you will be able to phone one of the local numbers that we have around the globe or you can use our live chat service and speak to a live representative. For solely tech difficulties that require some help from a tech support person or an administrator, you can open a support ticket from your billing Control Panel or you could send an e-mail message, as all these channels are more appropriate to keep track of a certain issue. The reply time for them rarely surpasses 30 mins, so that you can forget all about having to wait for a full day in order to receive assistance. The support service is available for any kind of server-related matters, as well as the pre-installed software. If you'd like to receive support for third-party apps, you can consider adding the Managed Services upgrade that we supply with all plans.